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| Shipping & Returns |
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Shipping
All 24x7 Garden Supply purchases will be shipped via FedEx unless specified by the buyer at the time of checkout. Shipment details will be emailed through our software. No overseas orders will be accepted unless the purchaser contacts us prior to ordering. Any damage during shipping must be reported to us immediately and if possible, reported to the shipping company at the time of receipt.
Damaged Items
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS, FedEx or other carrier, 24x7 Garden Supply will file the claim with the proper carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. 24x7 Garden Supply recommends against using USPS as a carrier due to difficulty associated and variations in the claims process.
Please contact 24x7 Garden Supply via email or call us at 1-803-309-0234 within 48 hours we can begin the claims process.
Return Policy
To avoid returns, we suggest you ask about any product you are unsure of and their warranties before you order.
For Unopened Packages:
247 Garden Supply cannot accept returns of products once they have been opened. Before opening each product, please check its packaging and label carefully to be sure you received the correct product. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 10% restocking fee. Return shipping charges incurred are the responsibility of the customer.
RMA Process (Returned Merchandise Authorization)
All products returned must be accompanied by a valid Return Authorization (RA) number issued by us within 30 days of your original invoice date. After 30 days from purchase, we can no longer issue an RA and will refer you to the manufacturer for warranty service. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RA number must be written clearly and conspicuously on the outside of the shipping box.
Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 10% of the regular retail price of merchandise. 24x7 Garden Supply is not responsible for shipping charges and insurance on all return shipments including defective items. Under all circumstances, no use of 24x7 Garden Supply shipping account numbers is permitted.
If packages need to be returned to us, please contact us via email or by phone.
Restocking Fee
All returns are subject to a 15% restocking fee. All refunds can be placed back into your credit card or as a store credit.
Highlights:
- 24x7 Garden Supply will only accept back new and unused items for a full refund, minus a restocking fee.
- Normal returns can take up to a week to complete.
- The customer is responsible for shipping charges and insurance on all return shipments.
- All original equipment, components, manuals, cables, and packaging will need to be returned in order for 24x7 Garden Supply to process your RMA.
- If the shipper damaged a package, 24x7 Garden Supply will file the damaged items claim with the carrier once we have been notified by you.
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